Shipping & Refund Policy

Shipping and Refund Policy for Nour Mzawak Couture

Effective Date: November 2024

At Nour Mzawak Couture, we pride ourselves on crafting high-quality, made-to-order pieces that celebrate the beauty of every woman. Please review our shipping and refund policy below.

Shipping Policy 

1. Made-to-Order Items
All items purchased from Nour Mzawak Couture are made upon request. This ensures each piece is uniquely tailored to our high standards of craftsmanship and quality.

2. Production Time
Once your order is placed, please allow up to four (4) weeks for your item to be handcrafted and prepared for shipment. We appreciate your patience as we create your beautiful garment.

3. Shipping Times
After your item has been completed, it will be shipped to the address provided at checkout. Delivery times may vary depending on your location and the shipping method selected. We will provide tracking information once your order has shipped.

4. Shipping Charges
Shipping costs are calculated at checkout based on the delivery location and the shipping method selected.

Refund Policy

1. Final Sale
Due to the custom nature of our made-to-order items, all sales are final. We do not offer refunds or exchanges once an order is placed.

2. Defective or Damaged Items
If you receive an item that is defective or damaged, please contact us at contact@nourmzawakcouture.com within 7 days of receiving your order. We will work with you to resolve any issues regarding defective items.

3. Customer Responsibility
Please ensure that you carefully review your order before finalizing your purchase. As all items are tailored specifically for you, we encourage you to double-check your size and any customization options. Feel free to contact us if you have any question, we will be more than happy to help.

Contact Us
If you have any questions about our shipping or refund policies, please do not hesitate to reach out at : contact@nourmzawak.com